atv10 Terms and Conditions

01. General Introduction and Acceptance

These Terms and Conditions ("Terms") form a legally binding agreement between the entity operating the atv10 platform ("atv10", "we", "us") and each individual who uses this website ("user", "player").

By accessing the atv10 platform, creating an account, or using any of our services, you are considered to have fully read, understood, and agreed to all of these Terms, our Privacy Policy, and our Responsible Gaming Policy.

atv10 operates as a safe and reliable online entertainment platform for players in Bangladesh. Our platform uses SSL encryption technology to keep your information and transactions fully secure.

02. Account Registration

To create an account on atv10, you must provide accurate, complete, and up-to-date information. Each individual may create only one account — creating multiple accounts is strictly prohibited.

Information required at registration

• Full name (as shown on your national ID card or passport)
• Valid email address
• Mobile number (Bangladeshi)
• Date of birth (for verification purposes)
• Preferred payment method (bKash, Nagad, or Rocket)

Identity Verification (KYC)

atv10 reserves the right to verify your identity at any time. This process may require you to submit a national ID card, passport, or other government-issued documents. Withdrawals may be placed on hold until verification is complete.

03. Eligibility Requirements

To use the atv10 platform, all of the following conditions must be met:

• You must be 21 years of age or older.
• You must be a resident of Bangladesh or be accessing from Bangladesh.
• You must register an account in your own name — registration on behalf of another person is not permitted.
• You must be of sound mind and participating voluntarily.
• You must not be accessing from a country or region where online gaming is prohibited by law.

04. Deposit and Withdrawal Policy

Deposits

The following payment methods are accepted for depositing funds on atv10: bKash, Nagad, and Rocket. All payments are processed in Bangladeshi Taka (BDT/৳).

• Minimum deposit amount: ৳200 (for each method)
• Deposits are generally credited to the account instantly.
• The mobile number provided at the time of deposit must match the one linked to your account.

Withdrawals

Account verification must be completed before winnings can be withdrawn. Withdrawals are processed only to the registered payment method and in the same individual's name.

• Minimum withdrawal amount: ৳500
• Withdrawal processing time: 15 minutes to 2 hours
• Withdrawals cannot be made before the wagering requirements related to any bonus have been fulfilled.

Transaction Verification

In the case of unusual or suspicious transactions, atv10 may request additional verification and reserves the right to place a hold on the transaction if necessary. We comply with all regulatory guidelines to prevent money laundering.

05. Bonuses and Promotional Offers

Welcome Bonus

atv10 offers new players a 100% welcome bonus on their first deposit, up to a maximum of ৳5,000. The following conditions must be met to receive this bonus:

• A 10x wagering requirement must be completed after receiving the bonus.
• The bonus applies to the first deposit only.
• The wagering requirement must be fulfilled before bonus funds can be withdrawn.
• atv10 reserves the right to change the bonus terms and conditions at any time.

General Bonus Terms

• Bonus offers apply to genuine play only — if an attempt is made to exploit bonuses through strategic betting or systematic manipulation, the bonus will be cancelled.
• Multiple members of the same household may not use the same bonus.
• It is not possible to activate another bonus while one is already active, unless stated otherwise.
• atv10 reserves the right to reclaim bonuses that were claimed incorrectly or fraudulently.

VIP Cashback Program

The atv10 VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). For more details, visit the VIP page.

06. Game Rules and Fair Play

All games on atv10 are operated in accordance with fair play principles. Game outcomes are determined through Random Number Generator (RNG) technology, which is impartial and verifiable.

Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly displayed in the game lobby. atv10 reserves the right to change these limits depending on the game.

Disconnections and Technical Issues

If an internet connection is lost or a technical issue occurs during a game, the state of that round will be saved in the atv10 system. Once the player reconnects, the game will continue or be completed through the normal process.

07. Prohibited Activities

Any of the following activities are strictly prohibited on the atv10 platform and may result in account closure and forfeiture of funds:

• Creating or operating multiple accounts
• Strategic betting or bet manipulation to circumvent bonus requirements
• Operating games using software bots, automated tools, or artificial intelligence
• Intentionally exploiting any technical error or vulnerability in the platform for personal gain
• Operating an account using another person's identity
• Using the platform for money laundering or illegal financial activity
• Harassing, intimidating, or threatening other players or staff
• Participating in any form of fraudulent activity

08. Account Suspension and Closure

Closure at the Player's Request

Any player may request to close their account at any time. In such cases, any remaining funds will be returned after all applicable wagering requirements have been fulfilled.

Suspension or Closure by atv10

atv10 may suspend or permanently close an account in the following circumstances:

• In the event of a breach of these Terms
• If identity verification is not completed or false information is provided
• If suspicious fraudulent activity is detected
• If the account has been inactive for an extended period
• If a self-exclusion request is made under the Responsible Gaming Policy

Inactive Accounts

If there has been no login or transaction for 12 months or more, the account may be marked as inactive. In this case, please contact support to reactivate the account.

09. Privacy and Data Protection

atv10 ensures the highest level of security in the collection, storage, and processing of your personal information. Our complete data protection policy is described in detail on the Privacy Policy page.

• Your information is not sold to third parties.
• All transactions are secured using SSL encryption technology.
• Information is not shared with third parties except where required by law.
• A separate cookie policy applies — by accessing the platform, cookie consent is assumed.

10. Responsible Gaming

atv10 is firmly committed to responsible gaming. We believe gaming should be a source of entertainment, not financial stress.

Players may make use of the following features:

• Deposit limit setting: Set your own daily, weekly, or monthly deposit limits.
• Self-exclusion: Remove yourself from the platform for a specified period of time.
• Reality check: A feature that reminds you of your gaming time at set intervals.
• Support: Contact our 24/7 live chat support.

For more details, visit our Responsible Gaming page.

11. Limitation of Liability

To the maximum extent permitted by applicable law, atv10 will not be liable for the following:

• Loss due to internet connection disruption or technical issues from a third party
• Loss due to your own incorrect login credentials or account security failure
• Missed opportunities due to temporary service downtime
• Any indirect, incidental, or special damages

atv10 always strives to ensure high-quality service, however there may be a possibility of temporary disruptions due to technical issues or maintenance.

12. Policy on Changes to Terms

atv10 reserves the right to partially or fully modify these terms at any time. For significant changes, we will:

• Provide a clear notice on the platform.
• Send a summary of changes to the registered email (where applicable).
• Clearly state the effective date of the changes.

13. Contact & Dispute Resolution

Contact Us

If you have any questions or complaints regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

Dispute Resolution Process

If a dispute arises, please contact our support team first. Most issues are typically resolved within 24-48 hours. When submitting a complaint, please provide your account details, transaction date, and a detailed description.