atv10's Privacy Policy

1 Scope of Data Collection

atv10 collects only the information necessary to provide you with our services. We collect two types of information:

1.1 Information You Provide Directly

Information you provide to us yourself during registration and account management:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment details — bKash, Nagad, or Rocket account number (for processing transactions)
• Identity verification documents (national ID card or passport)
• Any information provided during customer service communications

1.2 Automatically Collected Information

When you use the atv10 platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Browsing activity and page visit data on the platform
• Session duration and login history
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Use

atv10 uses collected information for specific and legitimate purposes. Your personal information is used for the following reasons:

2.1 Account and Service Management

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Managing VIP program benefits

2.2 Security and Compliance

• Age verification — only those aged 21 or above may play
• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies
• Account protection and detection of suspicious activity

2.3 Service Improvement and Communication

• Improving the user experience on the platform
• Sending relevant promotional information (with your consent)
• Managing customer service communications
• Identifying and resolving technical issues

3 Data Storage and Security

atv10 follows industry-standard technical and administrative measures to keep your personal information secure.

3.1 Technical Security Measures

Technologies we use to protect your information:

3.2 Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, some information may be retained for a defined period in accordance with regulatory requirements.

3.3 Steps in Case of a Data Breach

In the event of a data breach, atv10 will notify affected users as quickly as possible and take the necessary preventive measures.

4 Sharing Information with Third Parties

atv10 is committed to protecting your privacy. However, sharing information may be necessary in certain specific situations in order to provide services.

4.1 Service Provider Partners

A limited amount of information may be shared with payment processors, technology support providers, and gaming software providers. These partners are required to follow the same privacy standards. Game providers include Pragmatic Play, Spribe, JILI, and PG Soft.

4.2 Legal Obligations

Information may be provided to authorities in response to a court order or legal requirement. In such cases, only the information legally required is supplied.

4.3 What We Never Do

• Sell or rent information to third parties
• Transfer personal information to advertisers
• Share information without your consent

5 Cookie Policy

The atv10 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: Ensure the basic functionality of the platform — maintaining login sessions, security verification, and so on.
• Functional Cookies: Remember your preferences — language selection, game settings, and so on.
• Analytics Cookies: Monitor platform usage and help improve services.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.

6 Your Rights

As a registered user of atv10, you have the following rights regarding your personal information:

6.1 Right to Access Information

You may request from us at any time what information we hold about you. We will provide this information to you as quickly as possible.

6.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected or updated. Some information can be changed directly from account settings.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

6.4 Right to Restrict Processing

In some cases you may request that the processing of your information be limited, particularly if you question the accuracy of the information.

6.5 Opting Out of Marketing Communications

You may opt out of promotional emails and other marketing communications at any time. This can be done through your account settings or via our support team.

7 Protection of Minors

atv10 provides services exclusively for adults (21+). We do not knowingly collect information from or provide services to anyone under the age of 21.

Providing the required identity documents for age verification at registration is mandatory. If we learn that a minor has created an account, that account will be closed immediately and the relevant information will be deleted.

Note for parents: If you believe your child has created an account on our platform, please contact us immediately.

8 International Data Transfers

Our technical infrastructure may operate on servers located in various countries. In such cases your information may be transferred to another country.

Wherever your information is stored, we ensure that the protection standards described in this policy are maintained. Appropriate safeguards are applied when transferring data.

9 Policy Changes

atv10 may modify or update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date on this page

Continuing to use the platform after changes means you have accepted the new policy. If you do not agree with the new policy, stop using the platform and contact us to close your account.

10 Relationship with Responsible Gaming

Your information is also used to enforce responsible gaming policies. atv10 monitors your gaming activity to ensure you are enjoying the platform safely.

If any unusual pattern is detected, our team may contact you and, if needed, suggest options such as setting limits or self-exclusion. For more details, see our Responsible Gaming page.